Make a difference, plus business model (this set of questions is key) – What are the top one-to-three make-a-difference items about our business? About our revenues? About our profits? What are the key drivers? What do we really compete on? How can we improve or take advantage of that? Which customers, markets, and products make up eighty percent of our sales? Our profits? What’s our business model? How simple? Effective? Innovative and possibly disruptive?
Customer needs – Who are our customers? What do they value? How do we increase that value? How do we know? Why do customers buy from us? Why not? What’s our market share? Trends? How are we externally (market) focused? Besides knowing our customers’ needs, how well do we know, add value, and sell through to our customers’ customers?
Competitive analysis/matrix – What are the competitive matrices? From the matrices, which are the real drivers? How do we stack up against top competitors? What’s the gap? What should we do to close gaps? What’s our competitive advantage?
Targeting – What is our customer targeting criteria? Accountability to the criteria?
Branding – What’s our brand? Our promise? How strong, consistent, and successful is it? Related, private label opportunities?
Relevancy and world presence – How will we stay relevant/useful in a fast-changing world? What would be lost if we disappeared? Related, what is our global strategy? Global marketing?